Meet the Team: Introducing Hayley, Our Director

A flat lay of a house plant, laptop, book, coffee and camera.

Welcome to this week’s edition of our “Meet the Team” blog series! Today, we are thrilled to introduce you to Hayley, the visionary Director of My World VIP. Hayley’s leadership and passion for luxury travel and exceptional service are the driving forces behind our company’s success.

In this special Q&A session, you’ll get an exclusive look into Hayley’s background, her inspirations, and the journey that led her to become a cornerstone of My World VIP. Discover her favourite travel memories, personal interests, and what motivates her to create unparalleled experiences for our clients.

Hayley in sunglasses

Personal Background

Can you tell us a little about yourself and your role at My World VIP?

I’m Hayley and I created My World VIP in 2017 so technically I am the founder and director. I have a very active role in the company, I guess you could say I’m the boss!

What inspired you to pursue a career in the luxury travel and concierge industry?

I had the idea for the business back in 1999 after training to be a lawyer and clients started asking me to organise things for them such as meeting rooms, ground transport, hotels etc.

I realised I loved organisation and after living abroad for years. I decided I wanted to help people make memories with great, authentic experiences and true connection. To allow them to enjoy, to feel good together, families, friends, and corporate groups.

What do you enjoy most about working in luxury travel and lifestyle management?

When we get sent photos or videos from our clients and we get to see our organisational hard work being enjoyed with happy faces, that is why we do what we do. The first ever client we had sent us a video of their special day together that we had planned, and when they shared the video with us, we all got goosebumps and I actually happy cried. It’s addictive making people happy. Could be our new strap line?!

Interested in creating your own unforgettable memories? Contact us today!

View of mountain range from boat

Travel Experiences

What is your favourite travel destination and why?

I’ve been to so many places, so this is a tricky one. I love the bustle of Morocco and freshness of a snowy Austria, the quiet French countryside and the fun of Florida, but the Balearics is always first on my list.

Can you share some favourite memorable travel experiences?

Tuk-tuk tour going around all the backstreets of Portugal. That was such good fun.

Eating giant pizzas at Ray’s in New York. One slice can fill you up for a week!

Drinking mint tea on a roof terrace in Morocco at sunset. Magical.

Swimming with wild dolphins in Bermuda, totally fascinating.

What is your favourite cuisine or dish from your travels?

Mussels and lobster! Really want to eat pasta in Rome which is next on my list.

Personal Interests and Hobbies

Do you enjoy cooking or baking? If so, what’s your signature dish?

Everyone knows I am rubbish at cooking! I do try but it is not a skill of mine!

Do you have a favourite type of music or a favourite band/artist?

Coldplay!

Seaview of boats and mountain skyline

Professional Insights

Can you describe a time when you went above and beyond to create a memorable experience for a client?

Genuinely, we always go above and beyond for all clients. We never do anything half-hearted and everything we do, we literally pour ourselves into. That’s when the magic happens.

What’s the most challenging aspect of your job and how do you handle it?

When a supplier we use makes a mistake or doesn’t quite meet the expectations of a client. It’s very rare this happens as all of our suppliers are amazing. But we are all human so if something does happen, we have to pick up the pieces this side and make it better.

Hayley holding champagne in front of greenery

Fun and Light-Hearted

What’s the most adventurous food you’ve ever tried?

We went to a French restaurant, and someone ordered me frogs legs as a joke and didn’t tell me. I thought it was chicken. Felt awful after when I found out!

The Newbury family

Reflection and Advice

What do you consider your greatest strength, and how has it helped you in your career?

Kindness. People say kindness is a weakness but that couldn’t be further from the truth. It’s a huge strength.

Not everyone is capable of it, and you can’t fake kindness. We have no room at My World VIP for anything other than being kind, to each other, to our clients and to all we meet along the way.

What do you hope clients take away from their experiences with My World VIP?

True, happy memories with laughter, connection and love.

Hayley and Santi reading a menu

Closing Thoughts

What’s your favourite memory from working at My World VIP?

When Santi and I met in an Italian restaurant in Palma years ago for me to do a job interview with him for Concierge Manager and he bought me a beer. I don’t drink beer and it gave me the hiccups that I was desperately trying to hide. We ended up laughing loads and drank beer together giggling. Safe to say, he got the job, and we couldn’t be without him!

Is there anything else you'd like to share with our readers about yourself or your role at My World VIP?

When you connect with us, you will be met by a warm, professional and friendly team. Our goal is to organise and create memories for you to take away and keep forever. Life is for living, so let’s go for it!

Connect with us for a warm, professional, and memorable experience. Contact us today!

Reflecting on Hayley's Story

Thank you for joining us in this special “Meet the Team” feature! Hayley’s dedication, passion, and unwavering kindness truly embody the spirit of My World VIP. Her journey from a law background to founding a premier luxury travel and concierge service is both inspiring and a testament to her commitment to creating unforgettable experiences for our clients. Whether it’s through meticulously planned travel adventures, personal touches, or her relentless pursuit of happiness and connection, Hayley’s influence is felt in every aspect of our company.

We hope you enjoyed this insight into Hayley’s world and found inspiration in her stories and experiences. Stay tuned for more features on the incredible team members who make My World VIP a leader in luxury travel and lifestyle management. As always, we are here to help you create your own magical memories and extraordinary journeys.

Until next time, keep exploring, dreaming, and making memories with My World VIP! Keep up with our team and get behind-the-scenes glimpses through our LinkedIn page.

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Dan Newbury from My World VIP

Dan's Bio

Dan’s passion for travel ignited at the young age of 16 when he embarked on a transformative journey to Madrid. Spending two months immersed in the vibrant culture and embracing the local way of life, he discovered a deep love for exploring the world.

Dan’s adventurous spirit and thirst for new experiences led him to collaborate with ITV’s renowned travel program, Wish You Were Here. Alongside esteemed personalities like Judith Chalmers and Ruth England, Dan and Hayley were featured in five episodes, showcasing the captivating beauty of Mallorca.

In 2009, Dan and Hayley exchanged vows in the picturesque Church in Deia, Mallorca. Throughout their journey, they have lived in various parts of the island, immersing themselves in its enchanting landscapes. Ultimately, they settled in Deia in 2016, creating a home for their two children.

Now currently based between Mallorca and the UK, Dan assumes a crucial role in ensuring the utmost excellence in all of our supplier services. As the overseer of quality assessments for all our experiences and suppliers, he leaves no stone unturned in guaranteeing a first-class service for our esteemed clients.

Dan’s extensive travel background, combined with his meticulous approach, enables him to curate remarkable experiences that exceed expectations. With his expertise and dedication, he consistently upholds our commitment to delivering unforgettable moments and ensuring that every aspect of your journey is nothing short of exceptional.

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Mark's Bio

Mark is the Marketing Manager at My World VIP, responsible for all marketing for the business from copywriting and press organisation to social media content creation. Though early in his career, Mark has already made a significant impact, driven by his passion for creativity and discovery.
 
Mark’s interest in digital marketing began during his university years, where he earned a bachelor’s degree in Marketing. This enthusiasm deepened while interning at a destination marketing company, gaining invaluable experience and insight into the industry. He also holds a certificate from the Chartered Institute of Marketing, further solidifying his expertise.
 
A curious person with a love for adventure, Mark enjoys experiencing different countries, cuisines, and cultures. His passion for travel was ignited during his internship, where he realised that the travel sector was a field he would truly enjoy. Combining his personal interests with his professional life led him to pursue a career at My World VIP.
 
What drew Mark to digital marketing was the creative nature of the work. As a leftie, he embraces the stereotype of being inherently creative, and he finds joy in expressing this creativity through his work. Mark loves crafting engaging content and exploring the digital landscape, which allows him to highlight amazing destinations and uncover hidden gems.
 
At My World VIP, Mark’s role involves leveraging his skills in content creation and social media to enhance the company’s online presence and connect with a global audience. His vision is to continue learning and growing within the digital marketing sector, using his creative flair to contribute to the company’s success and help clients discover the best experiences the world has to offer.
Hayley Newbury profile picture from My World VIP

Hayley's Bio

Meet Hayley, an accomplished Senior Paralegal with a remarkable track record in the legal field. With distinctions in all law examinations, she received a comprehensive education in the UK, honing her skills and knowledge in the legal domain while working at her father’s law firm.

However, Hayley‘s passion and talents extended beyond the legal realm. During her spare time, she dedicated herself to the vibrant music industry, working weekends at the renowned Grammy-award winning Parr Street Studios. It was here that Hayley‘s exceptional organizational abilities and knack for bringing ideas to life caught the attention of others.

Hayley‘s innate talent for coordination and her ability to make things happen led to a remarkable opportunity. She was entrusted with organizing a charity concert that would leave a lasting impact. Drawing together artists from across the globe, including luminaries like Gwen Dickey (known for “Wishing On A Star” and “Car Wash”), Jackie Graham (“Ain’t Nobody”), and the Brit-nominated trio, The Celtic Tenors, Hayley orchestrated a truly unforgettable event. The concert featured special video messages from esteemed personalities such as Heather Mills, Chris De Burgh, and the late Robin Gibb, which were showcased on the night, adding an extra layer of magic to the show’s success.

With a burgeoning network of connections surrounding her, Hayley‘s expertise naturally gravitated toward the world of high-profile corporate and private events. She skillfully arranged entertainment and logistics for these prestigious occasions, often involving A-List artists from both the UK and the USA. Notably, she orchestrated memorable experiences with legendary performer Sir Tom Jones. Through her dedication and unwavering commitment to excellence, Hayley amassed an enviable contact list and fostered invaluable relationships within the industry.

Harnessing her vast experience and extensive network, Hayley realized her vision in 2016 with the successful launch of My World VIP. This venture brought her exceptional concierge services to clients worldwide, offering an impeccable, first-class experience that surpassed expectations. With Hayley at the helm, clients gain access to an extraordinary level of service, personalized care, and an unwavering commitment to excellence.

Hayley‘s unique blend of legal acumen, exceptional organizational skills, and an enviable network has cemented her reputation as a leading figure in the luxury concierge industry. Experience the world of My World VIP and indulge in a journey where impeccable service and unforgettable experiences await.

santi concierge manager for Mallorca with My World VIP

Santi's Bio

Meet Santi, our Concierge Manager. With a wealth of experience in the luxury travel industry, Santi brings a genuine passion for creating unforgettable experiences for our clients. 

Known for his meticulous attention to detail and unwavering commitment to providing exceptional service, Santi ensures that every aspect of your journey is flawlessly executed. From arranging exclusive dining reservations to organizing tailored excursions, Santi goes above and beyond to exceed your expectations.

With a warm and friendly demeanor, Santi effortlessly builds strong relationships with our clients, understanding their unique preferences and anticipating their every need. His dedication to delivering personalized and unparalleled service has made him an invaluable member of our team.

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Matteo's Bio

Matteo has been connected to the world of music and events since he was a teenager. 

In 1998, Matteo started playing at a club in Palma called Varadero; that’s when he began as a freelance percussionist.

His passion for music motivated his interest in the DJ world and he became a professional and successful DJ, working all over the Balearic Islands. He has worked at venues including Pacha, Titos, BCM, Mood and Anima Beach. He has also worked with large brands such as Canon and BMW, creating a fusion that today continues to evolve to transmit the best energy to the public, the energy of sound.

Working in the event sector for many years, Matteo is a dedicated music producer. Along with his knowledge, passion and creativity, he expertly coordinates and manages outstanding events and shows with staging, lighting, bands, musicians, dancers and unique acts with a great attention to detail, bringing it all together with high quality management skills and a true, genuine passion.

Clare's Bio

Clare grew up in the UK, with strong connections to the Performing Arts and Theatre Industry before choosing a career path in the Travel and Tourism Sector. Throughout those initial years working within the Hotel, Conference and Banqueting division before moving into Management. 

Clare took time out to experience world travel for herself before retraining as an Executive Assistant in the Tech Industry, working for world leaders such as IBM and Pace Micro Technology and being an integral part of the companies Flotation.

Clare then merged industry with high end travel and real estate and moved to the USA where she worked within aviation and yachting

Twenty years ago Clare moved to Palma De Mallorca as VIP Manager for the Island’s largest real estate agency and property developer before launching her own agency located in the prestigious marina of Puerto Portals. Specialising in high end villas, vacations, management, lifestyle and concierge, successfully operating for 14 years.

More recently, opening a new division to the existing business within the wine Industry, sourcing and importing French wines to the Balearics, part of a personal passion project and fitting in perfectly with the current business model of My World VIP.