My World VIP

Privacy Policy

  1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://myworldvip.com

By providing us with your data, you warrant to us that you are over 13 years of age.

If you would like to review the data we may have on you, please send us a data review request using our contact page.

My World VIP are the data controller and we are responsible for your personal data.

We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below

Contact Details

Our full details are:

Full name of legal entity: My World VIP

Email address: hayley@myworldvip.com

Postal address:
My World VIP

Enterprise House 
The Courtyard
Old Court House Road
Bromborough
Wirral
United Kingdom
CH62 4UE
 

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hayley@myworldvip.com

  1. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at hayley@myworldvip.com In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling

  1. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this which appears in a dropdown on our website.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

  1. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at hayley@myworldvip.com at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

  1. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Government Tax Department

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We do not transfer your personal data outside the European Economic Area

  1. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

  1. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at hayley@myworldvip.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

  1. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, you can request a full list of cookies used on our website by emailing hayley@myworldvip.com

Please Choose Your Destination

You have chosen to Discover More about our Luxury Concierge Services. So we can pinpoint the exact services available, please choose your destination from the icons below.

MALLORCA
UNITED KINGDOM
IBIZA

Please Choose Your Destination

You have chosen to Discover More about our Luxury Experiences. So we can pinpoint the exact services available, please choose your destination from the icons below.

MALLORCA
UNITED KINGDOM
IBIZA

Request Hotel Availability

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Nano's Bio

I’m Nano, the Concierge Manager of Tenerife, responsible for seeking the most extraordinary experiences in the Canary Islands for our valued My World VIP clients. My role encompasses everything from the meticulous selection of villas for their vacations to sourcing exclusive services such as chefs, restaurants, boats, beauty care, and wellness, all with the aim of ensuring that each of our clients enjoy everything these islands have to offer. I extend the warmest welcome with an unparalleled experience in the Canary Islands with My World VIP.

Matteo's Bio

Matteo has been connected to the world of music and events since he was a teenager. 

In 1998, Matteo started playing at a club in Palma called Varadero; that’s when he began as a freelance percussionist.

His passion for music motivated his interest in the DJ world and he became a professional and successful DJ, working all over the Balearic Islands. He has worked at venues including Pacha, Titos, BCM, Mood and Anima Beach. He has also worked with large brands such as Canon and BMW, creating a fusion that today continues to evolve to transmit the best energy to the public, the energy of sound.

Working in the event sector for many years, Matteo is a dedicated music producer. Along with his knowledge, passion and creativity, he expertly coordinates and manages outstanding events and shows with staging, lighting, bands, musicians, dancers and unique acts with a great attention to detail, bringing it all together with high quality management skills and a true, genuine passion.

Luxury CONCIERGE SERVICES ENQUIRY

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Luxury Experiences ENQUIRY

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Luxury Events Enquiry

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Luxury Rentals Enquiry

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Private Jet Charter Quote

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Luxury Wedding Concierge ENQUIRY

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santi

Santi's Bio

Meet Santi, our Concierge Manager. With a wealth of experience in the luxury travel industry, Santi brings a genuine passion for creating unforgettable experiences for our clients. 

Known for his meticulous attention to detail and unwavering commitment to providing exceptional service, Santi ensures that every aspect of your journey is flawlessly executed. From arranging exclusive dining reservations to organizing tailored excursions, Santi goes above and beyond to exceed your expectations.

With a warm and friendly demeanor, Santi effortlessly builds strong relationships with our clients, understanding their unique preferences and anticipating their every need. His dedication to delivering personalized and unparalleled service has made him an invaluable member of our team.
Hayley Newbury profile picture from My World VIP

Hayley's Bio

Meet Hayley, an accomplished Senior Paralegal with a remarkable track record in the legal field. With distinctions in all law examinations, she received a comprehensive education in the UK, honing her skills and knowledge in the legal domain while working at her father’s law firm.

However, Hayley‘s passion and talents extended beyond the legal realm. During her spare time, she dedicated herself to the vibrant music industry, working weekends at the renowned Grammy-award winning Parr Street Studios. It was here that Hayley‘s exceptional organizational abilities and knack for bringing ideas to life caught the attention of others.

Hayley‘s innate talent for coordination and her ability to make things happen led to a remarkable opportunity. She was entrusted with organizing a charity concert that would leave a lasting impact. Drawing together artists from across the globe, including luminaries like Gwen Dickey (known for “Wishing On A Star” and “Car Wash”), Jackie Graham (“Ain’t Nobody”), and the Brit-nominated trio, The Celtic Tenors, Hayley orchestrated a truly unforgettable event. The concert featured special video messages from esteemed personalities such as Heather Mills, Chris De Burgh, and the late Robin Gibb, which were showcased on the night, adding an extra layer of magic to the show’s success.

With a burgeoning network of connections surrounding her, Hayley‘s expertise naturally gravitated toward the world of high-profile corporate and private events. She skillfully arranged entertainment and logistics for these prestigious occasions, often involving A-List artists from both the UK and the USA. Notably, she orchestrated memorable experiences with legendary performer Sir Tom Jones. Through her dedication and unwavering commitment to excellence, Hayley amassed an enviable contact list and fostered invaluable relationships within the industry.

Harnessing her vast experience and extensive network, Hayley realized her vision in 2016 with the successful launch of My World VIP. This venture brought her exceptional concierge services to clients worldwide, offering an impeccable, first-class experience that surpassed expectations. With Hayley at the helm, clients gain access to an extraordinary level of service, personalized care, and an unwavering commitment to excellence.

Hayley‘s unique blend of legal acumen, exceptional organizational skills, and an enviable network has cemented her reputation as a leading figure in the luxury concierge industry. Experience the world of My World VIP and indulge in a journey where impeccable service and unforgettable experiences await.

Luxury Yacht Concierge Enquiry

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Request Availability

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Luxury Spa Experience Brochure Request

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Luxury Villa Rental Enquiry

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Luxury Concierge Packages Enquiry

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Private Jet Catering Service Enquiry

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Wine Delivery Catalogue Request

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Want to join my world vip as a supplier?

Please enter your details in the form below and we will get back to you with a response as soon as we possibly can. Please allow 2 working days for a response, although we aim to contact you earlier. If we feel that you could be a great match for our suppliers, we will send you a supplier onboarding form for you to complete.

Dan

Dan's Bio

Dan’s passion for travel ignited at the young age of 16 when he embarked on a transformative journey to Madrid. Spending two months immersed in the vibrant culture and embracing the local way of life, he discovered a deep love for exploring the world.

Dan’s adventurous spirit and thirst for new experiences led him to collaborate with ITV’s renowned travel program, Wish You Were Here. Alongside esteemed personalities like Judith Chalmers and Ruth England, Dan and Hayley were featured in five episodes, showcasing the captivating beauty of Mallorca.

In 2009, Dan and Hayley exchanged vows in the picturesque Church in Deia, Mallorca. Throughout their journey, they have lived in various parts of the island, immersing themselves in its enchanting landscapes. Ultimately, they settled in Deia in 2016, creating a home for their two children.

Now currently based between Mallorca and the UK, Dan assumes a crucial role in ensuring the utmost excellence in all of our supplier services. As the overseer of quality assessments for all our experiences and suppliers, he leaves no stone unturned in guaranteeing a first-class service for our esteemed clients.

Dan’s extensive travel background, combined with his meticulous approach, enables him to curate remarkable experiences that exceed expectations. With his expertise and dedication, he consistently upholds our commitment to delivering unforgettable moments and ensuring that every aspect of your journey is nothing short of exceptional.

VIP MEET & GREET Enquiry

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House of Son Amar Exhibit

Exhibit 2 Reservation

Please enter the details of your party for a reservation request to the Exhibit 2 show at House of son Amar – Mallorca. The show is running until 1st October.

House of Son Amar Exhibit

Ohalá Reservation

Please enter the details of your party for a reservation request to the Ohalá show at House of son Amar – Mallorca. The show is running until 1st October.

Clare's Bio

Clare grew up in the UK, with strong connections to the Performing Arts and Theatre Industry before choosing a career path in the Travel and Tourism Sector. Throughout those initial years working within the Hotel, Conference and Banqueting division before moving into Management. 

Clare took time out to experience world travel for herself before retraining as an Executive Assistant in the Tech Industry, working for world leaders such as IBM and Pace Micro Technology and being an integral part of the companies Flotation.

Clare then merged industry with high end travel and real estate and moved to the USA where she worked within aviation and yachting

Twenty years ago Clare moved to Palma De Mallorca as VIP Manager for the Island’s largest real estate agency and property developer before launching her own agency located in the prestigious marina of Puerto Portals. Specialising in high end villas, vacations, management, lifestyle and concierge, successfully operating for 14 years.

More recently, opening a new division to the existing business within the wine Industry, sourcing and importing French wines to the Balearics, part of a personal passion project and fitting in perfectly with the current business model of My World VIP.