All companies that provide a service are required to provide terms and conditions. By using our services, you agree to our terms and conditions. These Conditions apply to all services booked or provided to you by My World VIP Ltd and by requesting services from us you agree that these conditions shall apply to those services and your bookings. We have these to protect you as a client, our partners and suppliers and to maintain the great reputation of our company. So please take the time to read these carefully.
1.1 Details provided to My World VIP Ltd when booking services of any kind must be accurate and true, this is an ongoing obligation and My World VIP Ltd must be notified of any changes to details as soon as possible. Incorrect information provided by you to My World VIP Ltd may invalidate your booking.
1.2 The payment card you are using is your own and has sufficient funds to cover the cost of the goods and/or services.
1.3 For flights and holidays please note that My World VIP Ltd is not a registered tour operator but provides services through accredited, registered affiliates.
1.4 Payments for Supplier Services will be requested in advance.
2.1 Current fees are shown on our website.
2.2 We do not store credit card details nor do we share financial details with any 3rd parties.
2.3 For credit card payments to Suppliers, you will be sent a Payment Card authorisation form. When ordering a product or service, you may be required to provide your Payment Card details. If you request and authorise either My World VIP Ltd or a supplier to use your Payment Card in order to pay for products or services, you acknowledge and agree that My World VIP Ltd shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that My World VIP acts in accordance with the instructions issued by you or as set out on the Payment Card authorisation form.
2.4 No services will be allowed to go ahead unless full payment is received either by My World VIP Ltd or the supplier. Payment for all products and services shall be due immediately upon acceptance of the order by the relevant Supplier.
2.5 Cancellations – if you wish to cancel our service, you may do so within a 7 day period of your payment date. Any work carried out within this period will be billed to you. Any requests for cancellation after the 7 day time frame will not be accepted.
3.1 My World VIP Ltd reserves the right to withdraw any services and/or to refuse to supply the services requested.
3.2 Our service is available during the times shown on our website.
3.3 My World VIP Ltd shall have the right to make any changes to the Services that may be necessary to comply with any relevant law or safety requirement, or which do not materially affect the nature or quality of the Services, and My World VIP Ltd shall notify clients in any such event.
3.4 Requests may be placed by telephone, email or whatsapp. We do not accept any requests by text message.
4.1 You acknowledge that My World VIP Ltd reserves the right to accept commissions upon the supply of products or performance of services by any Supplier.
4.2 Should a Supplier not offer commission to My World VIP Ltd, we reserve the right to add commission on top of the Supplier price and you will be notified of this.
4.3 Suppliers are responsible for providing you with the services, products and activities that you book. My World VIP Ltd shall communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.
4.4 Services are subject to the terms and conditions of the individual third party supplier.
4.5 All descriptions of any services provided by My World VIP Ltd have been agreed and approved by the relevant Supplier. My World VIP Ltd shall not be liable for inaccurate or misleading descriptions.
4.6 You acknowledges that the contract for the supply of goods and/or services made as a result of your request or the request of your PA is between you and the relevant Supplier and that My World VIP Ltd is not a party to such contract. Cancellation of contracts with Suppliers should be addressed with the Supplier directly and will be subject to the relevant Supplier’s terms and conditions.
5.1 My World VIP Ltd will always work to its best endeavours to gain availability for the services, bookings and activities you require from our lengthy contact list of partners and suppliers. However we have to adhere to the calendars and availability of our suppliers and partners and whilst we work with them to ensure availability, this cannot always be guaranteed.
5.2 We are available during our hours of business which are as follows :
Hours of Business
Concierge Manager On Call as soon as your trip is booked 9:00am – 18:00pm
Concierge Manager On Call for duration of your stay 9:00am – 22:00pm
6.1 My World VIP Ltd will at all times, exercise reasonable care and skill in providing the
Services as far as reasonably practicable. Where My World VIP Ltd chooses a Supplier to provide Services, it will use reasonable care and skill in selecting and engaging such Supplier.
6.2 All clients engaging in our services should note that the successful sourcing of Suppliers is always subject to availability and may change from time to time without notice. If any Supplier becomes unavailable, My World VIP Ltd will use its reasonable endeavours to ensure that a substitute Supplier is located.
6.3 My World VIP Ltd shall not be responsible for any actions of Suppliers.
6.4 Any Goods or Services provided by the Supplier will be governed by the contract formed between the client and the Supplier.
6.5 My World VIP Ltd will not be responsible for any Goods or Services provided by the Supplier but will use its reasonable endeavours to assist in any subsequent dealings with Suppliers.
6.6 My World VIP Ltd may be asked to make recommendations to clients. When making
such recommendations, My World VIP Ltd shall use reasonable endeavours to ensure that such recommendations are accurate. My World VIP Ltd accepts no liability for any goods or services provided in the course of acting upon such a recommendation.
6.7 My World VIP Ltd disclaims any and all liability for any act or omission of any
Supplier or any loss incurred by a client as a result of any act or omission of a Supplier.
6.8 My World VIP Ltd accepts no liability for any losses or claims arising from any inability to access our website or information or any failure to complete a transaction.
6.9 My World VIP Ltd shall not be liable for any loss, cost, expense or damage of any nature whatever (direct or indirect) resulting from the provision of the services or your reliance upon the information and suggestions provided by My World VIP Ltd and the resulting supply of goods and services to you by any third party supplier.
6.9.1 My World VIP Ltd shall not be liable to the client and will not be deemed to be in breach of these
Terms and Conditions for any delay in performing or failure to perform the Services where such delay or
failure is due to causes or events beyond My World VIP Ltd’s reasonable control.
7.1 These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.