Terms & Conditions

All companies that provide a service are required to provide terms and conditions. By using our services, you agree to our terms and conditions. These Conditions apply to all services booked or provided to you by My World VIP Ltd and by requesting services from us you agree that these conditions shall apply to those services and your bookings. We have these to protect you as a client, our partners and suppliers and to maintain the great reputation of our company. So please take the time to read these carefully.

 

  1. RULES

1.1 Details provided to My World VIP Ltd when booking services of any kind must be accurate and true, this is an ongoing obligation and My World VIP Ltd must be notified of any changes to details as soon as possible. Incorrect information provided by you to My World VIP Ltd may invalidate your booking.

1.2 The payment card you are using is your own and has sufficient funds to cover the cost of the goods and/or services.

1.3 For flights and holidays please note that My World VIP Ltd is not a registered tour operator but provides services through accredited, registered affiliates.

1.4 Payments for Supplier Services will be requested in advance. There will be no contract until we accept your booking, have issued an invoice and we have received a deposit or payment in full with cleared funds. The balance of the bookings must be paid by the date detailed on the invoice. If we do not receive full payment by the due date, we reserve the right to treat the booking as cancelled by you and the relevant cancellation charges for the supplier will be in place.

 

  1. FEES

2.1 Our current fees are presented to you upon request.

2.2 We do not store credit card details nor do we share financial details with any 3rd parties.

2.3 For credit card payments to Suppliers, you will be sent a Payment Card authorisation form. When ordering a product or service, you may be required to provide your Payment Card details. If you request and authorise either My World VIP Ltd or a supplier to use your Payment Card in order to pay for products or services, you acknowledge and agree that My World VIP Ltd shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that My World VIP acts in accordance with the instructions issued by you or as set out on the Payment Card authorisation form.

2.4 No services will be allowed to go ahead unless full payment is received either by My World VIP Ltd or the supplier. Payment for all products and services shall be due immediately upon acceptance of the order by the relevant Supplier.

2.5 Cancellations – if you wish to cancel your Concierge package, you may do so within a 7 day period of your payment date. Any work carried out within this period will be billed to you. Any requests for cancellation after the 7 day time frame will not be accepted.

 

  1. GENERAL

3.1 My World VIP Ltd reserves the right to withdraw any services and/or to refuse to supply the services requested.

3.2 Our service is available during the times set out in our Welcome Letter.

3.3 My World VIP Ltd shall have the right to make any changes to the Services that may be necessary to comply with any relevant law or safety requirement, or which do not materially affect the nature or quality of the Services, and My World VIP Ltd shall notify clients in any such event.

3.4 Requests may be placed by telephone, email or whatsapp. We do not accept any requests by text message.

 

  1. SUPPLIERS

4.1  You acknowledge that My World VIP Ltd reserves the right to accept commissions upon the supply of products or performance of services by any Supplier.

4.2 Should a Supplier not offer commission to My World VIP Ltd, we reserve the right to add commission on top of the Supplier price.

4.3 Suppliers are responsible for providing you with the services, products and activities that you book. My World VIP Ltd shall communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

4.4 Services are subject to the terms and conditions of the individual third party supplier.

4.5 All descriptions of any services provided by My World VIP Ltd have been agreed and approved by the relevant Supplier. My World VIP Ltd shall not be liable for inaccurate or misleading descriptions.

4.6 You acknowledges that the contract for the supply of goods and/or services made as a result of your request or the request of your PA is between you and the relevant Supplier and that My World VIP Ltd is not a party to such contract. Cancellation of contracts with Suppliers should be addressed with the Supplier directly and will be subject to the relevant Supplier’s terms and conditions.

 

  1. AVAILABILITY

5.1 My World VIP Ltd will always work to its best endeavours to gain availability for the services, bookings and activities you require from our lengthy contact list of partners and suppliers. However we have to adhere to the calendars and availability of our suppliers and partners and whilst we work closely with them to ensure availability, this cannot always be guaranteed.

5.2 We are available during our hours of business which are as follows :

 

Hours of Business

Availability –

Pre-Arrival

Monday – Friday

9:00am – 17:00pm

In Destination

Monday – Sunday

9:00am – 19:00pm

Please note that you will have access to extended hours should you book our higher package or have specifically requested an hour extension.

 

  1. Liability

6.1 My World VIP Ltd will at all times, exercise reasonable care and skill in providing the
Services as far as reasonably practicable. Where My World VIP Ltd chooses a Supplier to provide Services, it will use reasonable care and skill in selecting and engaging such Supplier.

6.2 All clients engaging in our services should note that the successful sourcing of Suppliers is always subject to availability and may change from time to time without notice. If any Supplier becomes unavailable, My World VIP Ltd will use its reasonable endeavours to ensure that a substitute Supplier is located.

6.3 My World VIP Ltd shall not be responsible for any actions of Suppliers.

6.4 Any Goods or Services provided by the Supplier will be governed by the contract formed between the client and the Supplier.

6.5 My World VIP Ltd will not be responsible for any Goods or Services provided by the Supplier but will use its reasonable endeavours to assist in any subsequent dealings with Suppliers.

6.6 My World VIP Ltd may be asked to make recommendations to clients. When making
such recommendations, My World VIP Ltd shall use reasonable endeavours to ensure that such recommendations are accurate. My World VIP Ltd accepts no liability for any goods or services provided in the course of acting upon such a recommendation.

6.7 My World VIP Ltd disclaims any and all liability for any act or omission of any
Supplier or any loss incurred by a client as a result of any act or omission of a Supplier.

6.8 My World VIP Ltd accepts no liability for any losses or claims arising from any inability to access our website or information or any failure to complete a transaction.

6.9 My World VIP Ltd shall not be liable for any loss, cost, expense or damage of any nature whatever (direct or indirect) resulting from the provision of the services or your reliance upon the information and suggestions provided by My World VIP Ltd and the resulting supply of goods and services to you by any third party supplier.

6.9.1 My World VIP Ltd shall not be liable to the client and will not be deemed to be in breach of these
Terms and Conditions for any delay in performing or failure to perform the Services where such delay or
failure is due to causes or events beyond the reasonable control of My World VIP Ltd.

 

  1. Jurisdiction

7.1 These terms and conditions  are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.

Dan's Bio

Dan has a true passion for travel that began when he was 16 when he stayed in Madrid for two months, experiencing the culture and absorbing into the way of life. Dan and Hayley filmed with ITV’s travel programme, Wish You Were Here, with Judith Chalmers and Ruth England for a series where they were featured in Mallorca on five episodes. Dan and Hayley were married in the Church in Deia in 2009 have lived in various parts of the island over the years, settling in Deia in 2016 with their two children. Now based back in the UK, Dan is responsible for quality assessments for all our experiences and suppliers to ensure a first class service.  

Santi's Bio

Santi started working at an advertising studio when he was just a teenager. When he got his first camera, it became his best friend, taking it everywhere with him, while traveling, going to meetings, attending family events and anywhere he could. Santi’s favourite style is candid photography and videography, as it is captured without creating a posed appearance, an unplanned, natural moment. “There is no posing, just the spontaneity of the moment.”

 

Matteo's Bio

Matteo has been connected to the world of music and events since he was a teenager. 

In 1998, Matteo started playing at a club in Palma called Varadero; that’s when he began as a freelance percussionist.

His passion for music motivated his interest in the DJ world and he became a professional and successful DJ, working all over the Balearic Islands. He has worked at venues including Pacha, Titos, BCM, Mood and Anima Beach. He has also worked with large brands such as Canon and BMW, creating a fusion that today continues to evolve to transmit the best energy to the public, the energy of sound.

Working in the event sector for many years, Matteo is a dedicated music producer. Along with his knowledge, passion and creativity, he expertly coordinates and manages outstanding events and shows with staging, lighting, bands, musicians, dancers and unique acts with a great attention to detail, bringing it all together with high quality management skills and a true, genuine passion.

Luxury CONCIERGE SERVICES ENQUIRY

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Luxury Experiences ENQUIRY

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Luxury Events Enquiry

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Luxury Collection Enquiry

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Private Jet Charter Quote

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Luxury Wedding Concierge ENQUIRY

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Hayley's Bio

Working as a Senior Paralegal with distinctions in all law examinations, Hayley was privately educated in the UK with a career in law working at her father’s law firm. Hayley spent her spare time working weekends at the Grammy-award winning Parr Street Studios. Hayley was noticed for her flair for organisation and making things happen and she was asked to arrange a charity concert. Organising artists from all over the world to include Gwen Dickey (Wishing On A Star, Car Wash), Jackie Graham (Ain’t Nobody) and Brit nominated trio The Celtic Tenors with presenters straight out of the hit ITV show, I’m a Celebrity Get Me Out Of Here! Arranging video messages from Heather Mills, Chris De Burgh and the late Robin Gibb that were displayed on the night, the show was a success.

Building up a solid network around her, Hayley then worked on high profile corporate and private events arranging the entertainment and logistics with A List artists from the UK and USA including Sir Tom Jones. With an enviable contact list, Hayley successfully launched My World VIP in 2016, offering clients around the world an impeccable, first class concierge service.

Want to join my world vip as a supplier?

Please enter your details in the form below and we will get back to you with a response as soon as we possibly can. Please allow 2 working days for a response, although we aim to contact you earlier. If we feel that you could be a great match for our suppliers, we will send you a supplier onboarding form for you to complete.

Ema's Bio

With 25 years in the hospitality sector working in 5 star establishments, Ema has worked all over Europe and the UK. A Professionally trained Chef and Catering Manager specialising in VIP clients. Experience in Events coordination, leading a 20 strong team for events over 500 capacity, Ema has a passion for luxury and exquisite customer service with attention to detail, embracing the My World VIP philosophy of being driven by excellence.

Luxury Yacht Concierge Enquiry

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Luxury Spa Experience Brochure Request

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Luxury Villa Rental Enquiry

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Luxury Concierge Packages Enquiry

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Private Jet Catering Service Enquiry

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Wine Delivery Catalogue Request

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Clare's Bio

Clare grew up in the UK, with strong connections to the Performing Arts and Theatre Industry before choosing a career path in the Travel and Tourism Sector. Throughout those initial years working within the Hotel, Conference and Banqueting division before moving into Management. 

Clare took time out to experience world travel for herself before retraining as an Executive Assistant in the Tech Industry, working for world leaders such as IBM and Pace Micro Technology and being an integral part of the companies Flotation.

Clare then merged industry with high end travel and real estate and moved to the USA where she worked within aviation and yachting

Twenty years ago Clare moved to Palma De Mallorca as VIP Manager for the Island’s largest real estate agency and property developer before launching her own agency located in the prestigious marina of Puerto Portals. Specialising in high end villas, vacations, management, lifestyle and concierge, successfully operating for 14 years.

More recently, opening a new division to the existing business within the wine Industry, sourcing and importing French wines to the Balearics, part of a personal passion project and fitting in perfectly with the current business model of My World VIP.